Product Return

Returns and Warranty Policy

These Returns and Warranty Terms define the procedures for returning goods, product replacement, warranty service, and submitting claims in the online store e-kasetes.lt.

These Terms are prepared in accordance with the Civil Code of the Republic of Lithuania, Retail Trade Rules, and other applicable legal acts.

1. Right to Withdraw from a Distance Contract

A consumer has the right to withdraw from a distance purchase agreement within 14 calendar days without providing any reason.

The withdrawal period starts from the day on which the buyer or a person indicated by the buyer, other than the carrier, receives the goods.

If several goods ordered in one order are delivered separately, the withdrawal period starts from the receipt of the last item.

To exercise the right of withdrawal, the buyer must notify the seller by e-mail:

[email protected]
[email protected]

2. Conditions for Returning Goods

The returned product must comply with the following conditions:

• the product has not been used beyond what is necessary to determine its nature, characteristics, and functioning;
• the product is not damaged;
• the original appearance of the product has been preserved;
• labels, protective films, and accessories are preserved where possible;
• proof of purchase is provided.

The buyer is responsible for any reduction in the value of the goods resulting from handling other than what is necessary to determine the nature, characteristics, and functioning of the goods.

3. Goods That Cannot Be Returned

The right to withdraw from a distance contract does not apply in the cases specified in Article 6.228¹⁰ of the Civil Code of the Republic of Lithuania.

For example, the following goods cannot be returned:

• goods manufactured according to an individual order;
• perishable goods;
• sealed goods that were unsealed after delivery and are unsuitable for return due to hygiene or health protection reasons;
• audio or video recordings and software if the packaging has been opened;
• other non-returnable goods provided for by law.

4. Consumable and Opened Products

Due to their nature, certain products may not be returnable or may be subject to a reduction in refund value if they have been opened, used, or otherwise lost their original appearance.

This may apply to:

• opened ink cartridges and toners;
• used, activated, or configured printers;
• products with damaged protective or sealed packaging;
• other products that can no longer be sold as new after use.

If the product has been used more than necessary to determine its nature, characteristics, or functioning, the seller has the right to reduce the refundable amount proportionally to the decrease in the product’s value.

5. Procedure for Returning Goods

The buyer must send or deliver the goods to the seller no later than 14 days from the date of notifying the seller about withdrawal from the contract.

Returned goods must be sent or delivered to:

UAB “Šešios spalvos”
Pylimo g. 49, LT-01137 Vilnius, Lithuania

If the goods are returned due to the buyer’s decision, the buyer bears the direct cost of returning the goods unless otherwise required by law.

6. Refunds

The seller refunds all payments received from the buyer, including standard delivery costs, no later than 14 days from receiving the withdrawal notice.

The seller may withhold the refund until the goods are returned or until the buyer provides proof that the goods have been sent back.

Refunds are made using the same payment method used for the original transaction unless otherwise agreed.

7. Defective Goods and Warranty Service

If the product is defective, the buyer has the right to request:

• repair of the product;
• replacement of the product;
• a price reduction;
• a refund and termination of the contract where provided by law.

For warranty service or defective products, the buyer must first contact the seller by e-mail:

[email protected]
[email protected]

The seller may request additional information regarding the defect, including:

• product photos;
• test print pages;
• printer error message photos;
• printer status page information;
• cartridge or toner serial / batch number;
• other information necessary to determine the defect.

If the issue is related to print quality, the buyer may be asked to provide test print pages or printer status information (Status page).

If the cartridge or toner has been significantly consumed, the seller reserves the right to additionally assess whether the issue was caused by a manufacturing defect or normal usage.

Warranty service for original manufacturer (OEM) products may, in certain cases, be provided through official manufacturer service centers or suppliers.

If after inspection it is determined that the product is not defective or the defect resulted from improper use, the product may be returned to the buyer.

8. Warranty

Products are covered by the warranty established under the laws of the Republic of Lithuania.

Compatible and alternative cartridges are covered by a 12-month warranty unless otherwise specified in the product description.

Original manufacturer products may be covered by up to a 24-month manufacturer warranty, unless otherwise specified in the product description or manufacturer conditions.

Cartridges and toners must be used according to manufacturer recommendations and only in compatible printer models.

The warranty does not apply if the product was damaged due to use in an incompatible printer, improper storage, improper use, or violation of usage conditions.

The yield of printer cartridges is generally calculated according to 5% page coverage on A4 paper under ISO/IEC testing standards. Actual yield may vary depending on print mode and page coverage.

9. Important Information

• We recommend contacting us by e-mail before returning any product.
• Returned products must be packed securely to avoid damage during transportation.
• The buyer should keep shipment proof until the refund is completed.
• A reduction in refund value may apply to products that were used or lost their original appearance.
• When physically returning a product, it is recommended to indicate the order number or other information allowing identification of the order.

10. Contacts

For questions regarding returns or warranty service:

UAB “Šešios spalvos”
Pylimo g. 49, LT-01137 Vilnius, Lithuania

E-mail:
[email protected]
[email protected]

Phone numbers:
+370 5 2123428
+370 684 87874